Thank you to all my Oxford partners for finding a way to make recycling work. How have other stores found space/storage for recyclables? I would love to hear some experiance with this as we all know space is limited!
I think, at our store, maybe we could find a way to get a small recycling dumpster of some sort, and we could put it on the place where our storage/shed thing used to be!! I don't know if that is do-able, since recycling in Alabama is different than in Iowa.
I recently began a recycling effort in our store in Salisbury, MD. Currently Salisbury does not offer commercial recycling. We have begun to recycle plastics and newspapers. We seem to face the same issue as you Amy, with trying to find space to store the recycling. We have been making stacks of the bags behind our dumpster untill the end of the day when I will load it into my car and take it to the recycling center. I drive a versitale enough vehicle that allows me to transport the recycling easliy, however on my days off our recycling effort comes to a halt and the plastics are again tossed into the trash. Did you know that it is estimated that plastic won’t even BEGIN to decompose in a landfill for at least 1,000 years?
I do know this and it is such a shame most plastic recycling plants are warehouses filled to the roofs and much is unable to be reused. I think what often happens is we get gun ho and take on to much at once then get overwhelmed and then stop. I am taking baby steps and when we are successful in our cardboard and newspaper I will start trying more. Stay positive because every effort helps. If the items get tossed the day you aren't there at least it is being done when you are. Some is better that none and actions louder than words.
On Wednesday, I plan to reach out to Waste Management to cost the necessary containers needed to sort our recycleables. If you can bring any research you have done, or any anecdotal information that would lend in getting approval from the region, that would be awesome. Jason Read will be in store, and will need to justify the anticipated costs.
Thanks Amey, the cardboard recycling is going really well and we have started saving the cartridges to recycle now. All we needed was someone as dedicated as you and your helper, Jackson. Maybe we can work on plastics next.
All - its fantastic to hear how all of you are trying to ensure recycling in your stores. My name is Sue and I work on the Global Responsibility team on environmental issues like recycling. Some partners mentioned this in the thread, but one great resource for you is our waste services consultant, Smurfit. Their job is to set up recycling (and composting if its locally available!) for the store if Starbucks manages the trash - including all the dumpsters and containers you would need. If your landlord manages your trash services, you can talk to the Facilities Call Center and they can work with the landlord. Note also that if the FCC can't get the landlord to give you recycling, Smurfit can sometimes get recycling service for landlord-managed stores, too.
We have committed to having recycling in all our stores by 2015 so you should be seeing some progress in various markets as we roll this program. We've alread got recycling (including front of house cans) in all stores in Toronto, San Francisco, and Seattle, and more are coming soon!
Facility Call Center 877-SBUX-FIX or 877-728-9349. Stone Recycling& Waste Solutions, Starbucks waste consultant, 1-800-333-8879 or firstname.lastname@example.org
Susan thank you so much for the information and encouraging words! I read your introduction and was so excited to hear about the recycling program!! There is virtually no recycling here and it is not an easy task but to us it is worth it.
I echo everything my colleague Sue Long stated!
E-mail Smurfit at email@example.com. Please put your store number in the subject line (i.e., SBux #1234).
By the way, regardless of who provides your trash, stores should never contact a local recycler directly or sign any agreements. Working with our consultants allows us to get better rates and helps alleviate issues down the road.
Thanks everyone and happy recycling!
Message was edited by: Stacey Long Collins 3/15/2012:
Hi everyone. Its fabulous how you're looking to beef up your behind the counter recycling. Processes have changed since my original message above. Store partners should no longer call or e-mail Smurfit (now RockTenn), but rather call the Facility Contact Center (FCC) at 877-SBUX-FIX for anything trash or recycling. Please do not be offended if you call RockTenn and they redirect you back to the FCC...we've asked them to do this.
Once you've contacted the FCC to set up BOH recycling, they will create a work order and assign it either to the landlord or RockTenn. If you've had recycling for a while and are looking to beef it up, you can also call the FCC for that. Tell them you’re calling about recycling and want to ensure you are maximizing your diversion efforts and want confirm all of the items that can be recycled. Once you get the list of items, you'll know where you can beef up efforts. (Please remember to empty all bottles and containers of food & liquids, otherwise you will contaminate the entire pickup!)
Regarding FOH recycling, currently stores are not authorized to set up customer recycling. The FOH program team is launching programs according to a strategic roadmap and we really need stores to wait until their scheduled time. What can be accepted for recycling is different from store to store and home to store. There is a lot of research and alignment that must occur before a bin can be ever be placed. We really appreciate you honoring this as it will allow us to develop the most uniform program possible across all our stores, which will hopefully make it less confusing for our customers. Thanks for being patient while we do this.
Hi my name is Jacquerie Vallejos. A partner and I have headed a Green Initiatives program at our store in Tempe, Arizona. In the past 6 months, we have conducted trash assessments and implemented practices of waste reduction, recycling, and compost. Since the start, we have been able to successfully divert 73% of all our waste! We also have calculated significant economic savings for our store in reducing use of trash liners and disposable cups. Our recycling services that we now have costs $35 less per month than what we were previously paying!
What did we do to get recycling? Met with landlord and got her approval. Called Smurfit and talked to brokers and agents to ask if we could get recycling. We previously had a 4- yard trash dumpster that could fit in our enclosure. We requested instead to get two smaller 2- yard dumpsters: one for trash and one for recycling. Once prices were decided by the brokers and they gave approval, I called Starbucks FCC and put in a request. A site visit was done within the next few days, and then they changed out our bins!
I wish it were this simple everywhere. In other stores in our district, recycling is just not feasible because of space limitations and because the waste service provider would actually charge more to recycle because their recycle pick up is on a different route, they say.
If you are interested in knowing more about how were were able to divert 73% of waste, feel free to contact me. At our store and very likely at all of your stores, the trash you throw out is only 15-28% waste. We are now trying to implement the same practices in all stores in our district and it's really exciting to see the change happening given the tools and instructions necessary to drive it.
Hi Partners! My name is Stacey and I'm on the team that manages waste removal for all of our company owned North American Stores.
I love the enthusiasm behind this string of recycling messages and am happy to see these conversations occurring! Starbucks policy is where there is space outside for dumpsters and where commercial recycling services are available, our stores are expected to recycle behind the counter.
We have a publicly stated goal to provide customer recycling in all of our stores by the end of 2015 and we have a very aggressive launch calendar to ensure we meet that commitment. We are asking store partners to hold off on placing customer recycling bins until it is their calendared launch time. This is to allow for the necessary due diligence to be completed and to ensure we have a uniform and consistent program across the board.
As far as adding back of house service, I wanted to ensure we’re all on the same page as far as to what the correct and company approved process to set up recycling really is. Simply call the Starbucks Facility Contact Center at 877-SBUX-FIX (877-728-9349) and ask that recycling be set up at their store. A work order will be created and assigned to the appropriate party for resolution:
· To the landlord if they provide your trash service,
· To RockTenn Waste Services if Starbucks provides your trash service (RockTenn is formerly Smurfit Stone), or
· To the facilities team if FCC isn't quite sure who to assign it to.
If your trash is provided by your landlord, ideally we want them to set up recycling. This is for a few reasons:
1. It has a greater environmental impact because then other tenants can also recycle.
2. Waste is moving out of trash and into a recycling dumpster, which means the LL can reduce the trash pickup frequency which reduces costs, which in turn helps to offset (or even neutralize) the recycling fees.
3. If we just added our own recycling, we can’t reduce our trash costs so we’re adding pure expense to the store P&L.
If the landlord is unwilling to set up recycling, then the work order can be reassigned to RockTenn for them to investigate options. Of course the landlord will still need to provide us space outside for the recycling dumpster.
If I can change the discussion for a quick moment…I’m hearing of trash and recycling companies coming into stores to try to gain our business or set up new contracts. Some are even using scare tactics. If you experience this, tell them that you are not authorized to negotiate or sign any service agreement and refer them to the FCC, your facility services manager or your DM, and then end the discussion. All waste services are arranged at the corporate level and are managed by RockTenn, who has greater buying power and can ensure terms favorable to us, not the hauler.
Now a question for you, our wonderful store partners….what are some of your best practices for collecting recyclables behind the counter. What do you do in order to capture as much as possible? I’ve gone into some store lately that are experiencing challenges in this area. Would be great if you could offer advice! Thanks!
Thank you Stacey!
I was not aware that the process of recycling started with a call to FCC. In my case, that was the last thing I did after talking to the Smurfit broker and RockTenn. I will definitely print out your reply to share with the Green Leads in my district.
As for your question on best practices, first we ordered the blue recycle bins (SKU 11005874) and set up three in our store. The most important one is by the espresso bars and cold bev station. This allows easy diversion of milk jugs, frappucino syrup bottles, syrup bottles, apple juice bottles, and even soy and chai boxes (we found out that yes, our city recycles these!) We keep the lid off the bin and use a single liner (which also will reduce your store's use of liners by at least half). When this recycle bin is full, we put the full bag not in the rolling trash bin, but on a cart that we also ordered (SKU 178314, name "Rolling chemical cart"). So now whoever is doing a trash run is also expected to do a recycle run. Since the bags are so light, it's not even necessary to drag the cart out the back door (it's mainly so there's no bags on the floor). All the partner has to do is empty the liner into the recycle bin and discard the liner). It is super easy.
Some have expressed the extra time it takes to adopt these recycling practices, but since we have separated all grounds and compost material, doing trash runs is easier than ever on partners. No more super heavy, leaky bags. 60% of mass has been separated just by finding a community garden that comes to pick up our compost, espresso grounds, AND grounds from coffee urns (including filters which do not need to be separated because they're biodegradable). Now trash runs are light and easy. Yes, it takes time to learn what can be recycled and not, but those 60 or so gallons of milk jugs a day...that in itself is pretty incredible to think about in terms of making sure they can be recycled.
Oh, and lastly, ALWAYS make sure that a recycle bin is next to a trash bin. That way, it doesn't matter where it is, people will likely make the right decision of which bin to use if they see the two next to each other.
One question for you Stacey, as an official corporate representative...I've heard debate about whether or not it is acceptable to use steaming wands to clean and flatten out milk jugs before tossing into the recycle bin. We find it very useful, as it is important to compact the material and reduce volume in the dumpsters. The 2 second use of the steam wand also makes it a bit cleaner. One person said we weren't supposed to do that. Is that true? Thanks!
Jacqueline - NICE JOB on setting up behind the counter recycling! You've done it in a way that ensures a successful program. Would love to see that same set up behind the counter at all of our stores.
You mentioned the blue recycling bin...for those partners looking to order them, please don’t. Those bins were special ordered in limited supply for only San Francisco stores in order to meet a city mandated color requirement. They're also kind of spendy, so the better way to go is a slim jim can and place a big old recycling sign on the side and/or use blue recycling liners. (I’ve seen blue slim jims in our local office and janitorial supply stores.) The slim jims probably fits better back of house too! Jacqueline, you hit the nail on the head when you stated the recycling bin should be located right next to the trash can.
Since I'm not in the store I have no idea what a chemical cart is; Sounds like it works for your partners and that's all that matters! For those stores that recycle and have the rolling bin, this can be used to store bags of trash and bags of recycling in the back room. When you do your trash runs, the transluscency of the bag should be enough that you can tell which ones go in the trash dumpster and which go in the recycling. If you can’t, that probably means there’s too much trash in with the recycling (contaminating it) and it needs to be put in the trash dumpster.
Grounds For Your Garden... I LOVE this program. I know many stores that partipate year round. (And I'm surprised by the number of stores who don't particpate at all.) Nice that you've been able to network with a local community gardent or local P-Patch, though it's interesting that filters are not an issue with them. I know it is in most other areas. Now if it's a compsting facility that's a different story, but for GFYG it usually causes problems.
Your question about using the steaming wand on milk jugs. Even though I am at the SSC, I can't provide an official answer. I've seen this practice and it certainly does make a difference, doesn't it? There is potential for partners to burn themselves in doing this and that is a concern.
Thanks for sharing your best practices, Jacqueline. If anybody has other, please share!! Thanks! Stacey