Hello Celina and Sheri,
If you are the project leads, have you already recorded the group hours and impact in the project page? If so let me know if the problem persists and exactly which projects you're looking at.
I am a project lead and have been having difficulty completing a project. I go to log hours, complete the entire form, and the project is still open instead of saying 'completed project'. My project is "Saltwater Park Restoration II". Please help! I've contacted several people at Starbucks and they can't seem to figure it out.
I've been working with Jive administrators and am realizing now that the Community Site was intentionally designed this way. As project leaders, you will always see that you are the project lead instead of it being marked as completed. Everyone else will see that it is completed. One partner suggested logging out and viewing the project without logging in, and you'll see it's completed.
Hope this helps!