Starbucks Community Service: New to Community Service, need help with updating profile

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857 Views 15 Replies Latest reply: Jun 12, 2012 2:59 PM by Kelly Sheppard

Deborah Sandin

5 posts since
Mar 27, 2012

Currently Being Moderated

Mar 27, 2012 2:42 PM

New to Community Service, need help with updating profile

There are areas in my profile that don't allow me to change them such as screen name, etc. It says to contact Jive SBS administrator. How do I do that?

Also, I want to add several areas of interest and am unable to do that either. I've looked at the other posted help discussions and don't see these topics listed.

Who do I contact?

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Mary Susan K Evans
7 posts since
Mar 27, 2012

Currently Being Moderated

Mar 29, 2012 1:53 PM (in response to Deborah Sandin)
Re: New to Community Service, need help with updating profile

I am having the same problem. Did you figure it out yet?

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- Deborah Sandin
  5 posts since
  Mar 27, 2012
  
  Currently Being Moderated
  
  Apr 5, 2012 10:37 AM (in response to Mary Susan K Evans)
  Re: New to Community Service, need help with updating profile
  
  Nope, no one with expertise seems to be answering this post
  
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  - Kelly Sheppard
    119 posts since
    Jun 29, 2010
    
    Currently Being Moderated
    
    Apr 5, 2012 11:43 PM (in response to Deborah Sandin)
    Re: New to Community Service, need help with updating profile
    
    Deborah -
    
    Susan is correct - after you sign-in to the site, you will see your name at the top of the screen. Click on your name to reach your personal profile. There are several Actions on the right side of the page - click on the link to address your needs.
    
    Actions
    
    Change photo & avatar
    Edit profile & privacy
    Edit preferences
    Manage email notifications
    Download vcard
    
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Mary Susan K Evans
7 posts since
Mar 27, 2012

Currently Being Moderated

Apr 5, 2012 10:59 AM (in response to Deborah Sandin)
Re: New to Community Service, need help with updating profile

I'm not exactly sure but my problems seem to be solved. I have an avatar now and my profile is showing some areas of interest I picked. I think if you click on your name in the top right corner it will go to your profile where you can edit thing. Once there, on the right hand side there is a box with the word "Actions" and under that if you choose change avatar/photo you then get a page where you can add interest or browse interest. I actually uploaded a photo from my own library. It does not show up on my profile page but it is showing up in other areas such as this stream. Good luck!

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danny huang
3 posts since
Apr 4, 2012

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Apr 9, 2012 11:31 PM (in response to Deborah Sandin)
Re: New to Community Service, need help with updating profile

i got the same problem, when i am trying to edit my profile It says to contact Jive SBS administrator? what should i do or how can i contact jive SBS adminstrator

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Deborah Sandin
5 posts since
Mar 27, 2012

Currently Being Moderated

Apr 26, 2012 9:36 AM (in response to Deborah Sandin)
Re: New to Community Service, need help with updating profile

Reading everyone's posts, maybe I wasn't clear that I initially was given a reloadable gift card and registered in that method. I came across the link in an email message to sign up for Community Service and that's when the inability to change my screen name started. I navigated all the other areas helpfully listed by others prior to posting this plea for help....

Anyone heard from a jive SBS administrator yet?

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- Angella Wong
  39 posts since
  Mar 30, 2012
  
  Currently Being Moderated
  
  Apr 26, 2012 11:36 AM (in response to Deborah Sandin)
  Re: New to Community Service, need help with updating profile
  
  Hello Danny and Deborah,
  
  Have you tried updating your profile from the main Starbucks.com site (not Community)? If that doesn't work I can contact Jive on your behalf.
  
  Thanks,
  Angella
  
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  - Deborah Sandin
    5 posts since
    Mar 27, 2012
    
    Currently Being Moderated
    
    May 3, 2012 1:25 PM (in response to Angella Wong)
    Re: New to Community Service, need help with updating profile
    
    Hi Angella,
    
    I did try your suggestions and made changes on my main Starbucks.com site, but it had no effect on this site's display. I would certainly appreciate your help in contacting Jive. All I'm trying to do is change my display name to Deb S!
    
    Thanks so much,
    
    -Deb S.
    
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    - Angella Wong
      39 posts since
      Mar 30, 2012
      
      Currently Being Moderated
      
      May 7, 2012 10:35 AM (in response to Deborah Sandin)
      Re: New to Community Service, need help with updating profile
      
      Hello Deb, I'll make the request for you.
      
      Thanks,
      Angella
      
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      - Angella Wong
        39 posts since
        Mar 30, 2012
        
        Currently Being Moderated
        
        May 7, 2012 12:22 PM (in response to Angella Wong)
        Re: New to Community Service, need help with updating profile
        
        Hi Deb - is your account a customer or Partner account?
        
        Thanks,
        Angella
        
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        Deborah Sandin
        5 posts since
        Mar 27, 2012
        
        Currently Being Moderated
        
        May 10, 2012 7:21 AM (in response to Angella Wong)
        Re: New to Community Service, need help with updating profile
        
        My account is a customer account.
        
        Thanks Angella!
        
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        Angella Wong
        39 posts since
        Mar 30, 2012
        
        Currently Being Moderated
        
        May 17, 2012 2:52 PM (in response to Deborah Sandin)
        Re: New to Community Service, need help with updating profile
        
        Hi Deb,
        
        I have a customer account too and I'm experimenting with my own profile so that I will have a solution to you soon. The Community site should pull your profile name from Starbucks.com. I will do my best to figure this out
        
        Thanks,
        Angella
        
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        Angella Wong
        39 posts since
        Mar 30, 2012
        
        Currently Being Moderated
        
        May 29, 2012 11:41 AM (in response to Angella Wong)
        Re: New to Community Service, need help with updating profile
        
        Hello Deb,
        
        I'm sorry I don't have a simple solution for you yet. Basically, the way your profile name is displayed is connected to your profile on Starbucks.com. I was unable to change my display name on that end too, and the best advice I can offer you is to contact the HelpDesk through that site. I work with the folks who manage the Community Site and unfortunately they don't have the access to the Starbucks.com system to help you with this. Best of luck!
        
        Thanks,
        Angella
        
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- Christine Lilley
  2 posts since
  May 27, 2012
  
  Currently Being Moderated
  
  Jun 12, 2012 2:47 PM (in response to Deborah Sandin)
  Re: New to Community Service, need help with updating profile
  
  Does anyone have the number to contact Jive? I can't record my store number or location. And it wont let me post an event either. Help?
  
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  - Kelly Sheppard
    119 posts since
    Jun 29, 2010
    
    Currently Being Moderated
    
    Jun 12, 2012 2:59 PM (in response to Christine Lilley)
    Re: New to Community Service, need help with updating profile
    
    To change your profile information, you first should go to My Partner Info and make any necessary changes to the information on file. If you go to the Store Portal, there is a link at the top of the page that says Partner Self Service. When you click here, it will take you to another link that goes directly to My Partner Info.
    
    Once you make changes in My Partner Info, theCommunity Service Website information will automatically update shortly thereafter.
    
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